Terms and Conditions
Terms and Conditions
Welcome to the TWZ Tin Whistle Shop
1. How to Order:
Orders can be made by phone, post, fax, email or through this website.
2. Payment can be made by bank transfer or Paypal.
3. Postage and packing carries a general charge of 10.00 EUR worldwide.
4. Delivery It is our aim to despatch your order from stock. When the goods may be out of stock the customer will then be notified.
5. Delivery Failure If a client is out at the time of delivery from the postal service, it is the clients responsibility to arrange re-delivery of the order. TWZ Tin Whistle cannot be held financially responsible for posting out returned orders a second time. We are a small business and regretfully are unable to sustain re-deliveries without charges to the customer
6. TWZ Tin Whistle Guarantee If any item purchased from TWZ Tin Whistle does not meet with your satisfaction, or you feel you have been misled, return it to TWZ Tin Whistle Shop within 7 days of receipt and a refund will be given. Often it helps to contact us before you return an item but this is by no means obligatory. Please note that any warranty or service obligation is limited solely to our customers and cannot be transferred to third parties. If an instrument is faulty or unsuitable for you please return it to us at once and we will endeavor to satisfy you requirements. We will not accept, nor refund items that display obvious signs of use, or have been tampered with or damaged. This does not affect your statutory rights. We reserve the right in cases were customers have selected an item that displays no fault but is unsuitable due to other reasons personal to the buyer, to limit refunds subject to the deduction of administration and postage and packing costs.
7. Returns or Complaints
TWZ Tin Whistle aims to provide our clients with the best possible service.
Should any item be delivered to you faulty or damaged please contact us immediately. If we are unable to satisfy your concerns, we will advise on how the goods should be returned and a full refund will be given for the item(s) concerned including your postage and packing costs. The safe return of any item posted to TWZ Tin Whistles remains the sole responsibility of the buyer. TWZ Tin Whistles will not accept nor pay for lost or damaged goods posted back for exchange or refund.
8. Privacy
We are committed to protecting your privacy. We will only use the information we collect about you lawfully (in accordance with the Data Protection Act 1998). WE DO NOT pass your information to any third parties. The information we will collect about you includes: your name, billing address, shipping address, phone number, email adress. We will not email you in the future unless it directly relates to your order or you have given us your consent. We dislike Spam and would only email our customers on a minimal basis and certainly no more than three times per calendar year.
9. Cancellation
If you wish to cancel your order after it has been processed by Paypal, but before it is despatched, a refund can be made but please note the refund is based on two deductions. Firstly the purchase commission and secondly the refund commission. The purchase commission is the same cost as the refund commission. These are costs charged to us by Paypal and not by TWZ Tin Whistles.
10. Cancellation after the order is despatched
If you wish to cancel your order after it has been despatched but in the post, the costs charged in '7' will prevail and additionally posting & packing costs too. Thereafter if the goods are returned in the same condition as despatched the balance of your order will be refunded to you via your paypal account.
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